Panasonic dBs Instrucciones de operaciones descargar pdf (Pagina 52)

Panasonic Digital Business System - Operating Instructions

March 1997 Issue 24

Call Forwarding

The DBS allows calls to forwarded in the event an extension cannot or does not want to accept calls. The latest

system software allows for four call forwarding conditions to be specified. These are:

• All Calls

• Busy

• Busy / No Answer

• No Answer (Software v4.0 onwards)

• Follow Me

• Call Forward To Outside Line ( CPC-EX processor )

Call Forward All Calls will send all calls to the extension to the designated alternative extension. This option can

also be stored under an unused FF key in software v4.0 and higher so that the forward setting is single key press.

Call Forward Busy will only forward calls the designated extension if the first extension is already busy. If the first

extension is not busy when the call arrives it will ring and not be forwarded.

Call Forward Busy / No Answer will forward calls if the extension is busy or does not answer after a pre-determined

period of time. The no answer time is specified via system programming.

Call Forward No Answer will only forward calls if the extension does not answer. If the extension is busy another

incoming call will not be forwarded. This option is especially useful when forwarding to voicemail systems

connected to the DBS.

Call Forward Follow Me allows call forward all calls to be set at an extension from a separate extension. This

feature allows user to remotely re-direct their calls to their current location.

An extension which is the target of a call forward from the operator extension cannot set call forward. Calls cannot

be forwarded to extensions which have themselves set call forward.

All call forward settings are cancelled by the same code - 72.

Call Forward For Voice Systems

Version 4.0 and later software provides facilities for use when a voice processing system is attached to the DBS.

These systems are attached via analogue card supported ports.

Voice systems on the DBS can be configured in one of three ways:

Automated Attendant (AA) Calls ring into the voice system which then handles them in a similar way to a

central operator eventually transferring them to a required extension.

Voicemail (VM) Calls received are routed to a specified user mailbox where the caller can leave

a message.

Combined AA/VM Has ports configured to do both of the AA and VM functions on a single system.

In the system programming a specialised analogue port type can be set up for use with a voicemail or similar

system. This will give the port special privileges and restrictions relevant to voicemail connection. The majority of

these are hidden in the workings of the system and not ‘visible’ to the users. They are concerned with call camp on

and restriction of such features as DND and call forwarding. The change most relevant to the users is the ability

for VM ports to receive the mailbox ID from extensions forwarded to them

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Panasonic dBs Instrucciones de operaciones Pagina 52