Panasonic WV-ASR500 Guía de instalación descargar pdf (Pagina 67)

Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a

problem is not described below.

Symptom Cause/solution Ref. pages

Cannot access from the client

software (ASM200/ASM970).

Connection to a LAN is not established or a network is not •

working correctly. Refer to a system administrator for further

information.

Contact your system administrator to conﬁrm that the valid •

IP address is set.

Contact your system administrator to conﬁrm that the speci-•

ﬁed IP address is not provided to other devices.

Are there contradictions between the address and the net-•

work subnet to be accessed?

When the recorder and the client (PC) are on the same sub-•

net, set the same subnet for the IP addresses of the recorder

and the PC.

It may take time to start play-

back when using the client

software (ASM200/ASM970).

It is because recorded data is being buffered before play-•

back.

It is a normal performance.

Live image display or recording

is not successfully performed

using the client software

(ASM200/ASM970).

Check if the compression method and resolution is compati-•

ble with the registered camera.

Check the settings of IP address, subnet mask and default •

gateway for the network cameras and PC.

When trying to display H.264/MPEG-4 images via Internet, •

images may not be displayed. Refer to the network adminis-

trator because of the effects of the network devices including

router setting.

With the client software

(ASM200/ASM970), the follow-

ing is observed:

Refresh of live images is •

unstable.

Network performance is •

poor.

Downloaded images are not •

displayed correctly.

The images are not dis-•

played, recorded or played

back.

The conﬁgured settings for transmission rate/recording rate •

may be beyond the maximum network performance. Lower

the value/rate of the settings relating to the network such as

the transmission rate, recording rate, etc.

No audio is output using the

client software (ASM200/

ASM970).

Audio is not supported by the client software (ASM200/•

ASM970). (As of October, 2013) 3

The [Check for Updates] button

in the "Configuration/System/

Update" window does not

function.

This function is not available.• 18

"Record Setting" may be inop-

erable in "Camera Settings".

The setting may be inoperable depending on the model of •

the camera. In that case, directly set up from the camera.

Refer to the operating instructions of the camera for how to

set up.

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