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Problem Cause and Remedy
Motor Noises
• The motor groans when it comes under load.
• There is excessive noise during Tapping.
(The noise is greater at the top of the unit.)
• The motor sounds strange when adjusting massage
intensity and width.
• There is a rattling sound when the massage heads
move up or down.
• There is a rubbing sound produced by the massage
heads rubbing on the seat fabric.
• There is a rubbing sound produced by fabric rubbing
on fabric.
• The gears produce a strange sound.
• There is a strange sound when the massage heads
move in and out.
• Air massage-related sounds (EP1260)
There is a hissing sound of air escaping.
There is a humming sound from the pump.
• The legrest rattles.
PROBLEM
TROUBLESHOOTING
These sounds are perfectly normal and will not have
any effect on the operation of the unit.
H
When the power switch is turned on there is
a humming sound.
This is the sound of air escaping from the air bag.
(This is not an abnormal sound.)
H
The massage heads stop during operation.
When the massage heads are raised or lowered, if
they come into contact with a wall or other obstruction,
in the interests of safety the massage heads may
stop moving.
In such a situation, move the chair or
remove the obstruction and start the massage again.
If all markings and buttons on the controller start to
flash, which is extremely unusual, turn off the power
switch, wait for approximately 10 seconds and then
turn the power switch on again.
If excessive force is applied to the massage heads
during operation, in the interests of safety the
massage heads may stop moving. If this occurs,
raise your body slightly before restarting it.
If all markings and buttons on the controller start to
flash, which is extremely unusual, turn off the power
switch, wait for approximately 10 seconds and then
turn the power switch on again.
H
Nothing can be felt when using Tap A, Tap B
or Vibration.
If the massage heads are not touching your body
then you will, of course, feel nothing. Therefore,
please make sure that your body comes into close
contact with the massage heads.
H
The massage heads do not come up to the
shoulder or neck.
The position of the shoulders is incorrect.
(See Page 39)
H
H
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• Rub the synthetic leather lightly using a soft and dry cloth for
normal cleaning.
(Please do not use a cloth containing any kind of chemicals.)
• If the leather becomes dirty, apply a 3–5% solution of a mild
detergent in warm water using a soft cloth, tapping the
surface to remove it. Afterwards, thoroughly rinse the cloth
and use it to remove the detergent, wipe it gently with a dry
cloth, and then leave it to dry naturally.
(Please do not use a hair dryer in an attempt to dry the
synthetic leather more quickly.)
• If the synthetic leather is allowed to come into contact with
vinyl for an extended period of time, this may cause it to
become discolored.
PILLOW, BACK CUSHION, SEAT AND ARMREST SYNTHETIC LEATHER
CLEANING AND MAINTENANCE
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